Banking Codes and Standards Board of India

This is a voluntary Code, which sets minimum standards of banking practices for banks to follow when they are dealing with individual customers. It provides protection to you and explains how banks are expected to deal with you for your day-to-day operations.

The Code does not replace or supersede regulatory or supervisory instructions of the Reserve Bank of India (RBI) and we will comply with such instructions/directions issued by RBI from time to time. Provisions of the Code may set higher standards than what is indicated in the regulatory instructions and such higher standards will prevail as the Code represents best practices voluntarily agreed to by us as our commitment to you.

In the Code, ‘you’ denotes the customer and ‘we’, the bank the customer deals with.

• Code of Bank’s Commitment to Customers, August 2009 – [English] [Marathi]

• Code of Bank’s Commitment to Micro & Small Enterprises – [English] [Marathi]